Shop policies – TwinsWood

Shop policies


-- Shipping policies --


Processing time:
2-4 working days needed to prepare your order for shipment.

Estimated standard shipping times:
United States: 2-4 weeks
North America: 2-5 weeks
Europe: 2-4 weeks
Russia: We recommended our local store www.twinswood.ru


Expedited shipping:
Expedited shipping takes 7-14 days, costs extra and differs for each country. Contact us to charge expedited shipping.

I'll do my best to meet these shipping estimates, but cannot guarantee them. Actual delivery time will depend on the shipping method you choose, from the busyness of the postal service in your country, from the seasonal load of customs and other factors.


Customs and import taxes:
For all parcels in the customs declaration, we indicate the minimum cost and the "gift" mark. as a rule additional customs fees you will not pay. for all the time of our work (three years) there were no such accidents.

Buyers are responsible for any customs and import taxes that may apply. I'm not responsible for delays due to customs.


-- Payment options-- 

We accept Visa, MasterCard, AmericanExpress, Discover. We use PayPal and Fondy Payment




-- Returns & exchanges --

We gladly accept returns and exchanges. Contact me within: 5 days of delivery. Ship items back within: 14 days of delivery.

We don't accept order cancellations. But please contact me if you have any problems with your order.The following items can't be returned or exchanged.

Because of the nature of these items, unless they arrive damaged or defective, I can't accept returns for:
Custom or personalized orders
Items on sale


Conditions of return:
Buyers are responsible for return shipping costs. If the item is not returned in its original condition, the buyer is responsible for any loss in value.